YOUR SHOPPING BAG

Privacy & Security


We will always keep your data safe and secure. Read below to know why we need it and how we use it.

1. It’s all about you
We will only use your data to improve your experience.

2. Gard`s up
We’ll protect your data like it’s our own.

3. Straight language
We’ll always talk your language and protect you – no confusion, no surprises.

4. No Spam
You decide if you what to hear from us.

5. Basics
Your information if not needed, will be deleted by us.


Protecting Your Privacy


Modus Vivendi, we are 100% committed to protecting the privacy and security of our customers and site visitors. The Modus Vivendi team members are customers themselves, of other internet sites – so we totally appreciate and respect how important privacy is.

If you have any questions about how we Protect Your Privacy, drop us a line at dataprotection@e-modusvivendi.com

For all our services, the data controller — the company that’s responsible for your privacy— is Modus Vivendi – Bibitsos Christos.

In Detail

  • How we use your information
  • Sharing your information
  • Marketing Messages
  • Seeing adverts for E-MODUSVIVENDI.com online
  • Your information and countries outside Europe
  • Keeping your information
  • Your rights
  • Changes to how we Protect Your Privacy
  • Cookies
  • How to contact us

How we use your information


We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you (it’s a bit hard to send you order if we don’t use your name and contact details!)

Send you service messages by e-mail, such as order updates

We’ve got to do this to perform our contract with you (so you can tell when your order is coming)

Sending you information by email, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or Modus Vivendi – unfortunate, but absolutely essential

Showing you Modus Vivendi adverts as your browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition


Your date of birth information

How we use your date of birth

Why?

Fraud prevention and detection

To prevent and detect fraud against either you or Modus Vivendi – unfortunate, but absolutely essential


Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you — we’re not giving all our stuff for free!

Fraud prevention and detection

To prevent and detect fraud against either you or Modus Vivendi – unfortunate, but absolutely essential


Your contact history with us

What you’ve said to us — for example via e-mail, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, after all, you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service


Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition


Information about your phone or laptop, and how you use our website
Information you give us when you browse our site, including your IP address and device type, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or Modus Vivendi – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data


Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

If you have said we can, we’ll send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from E-MODUSVIVENDI.com

You can stop receiving marketing messages from us at any time.

You can do this:

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates).

Seeing adverts for Modus Vivendi online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Modus Vivendi banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Modus Vivendi (for example, your Modus Vivendi search history, and the content you read on Modus Vivendi) or on Modus Vivendi banners or ads you have previously clicked on.

Your information and countries outside Europe

The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

Keeping your information

We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have many rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this page you are reading right now!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we keep about you (although you can probably do most of this through My Account)
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Modus Vivendi website or other Modus Vivendi services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Modus Vivendi.

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact our privacy team by dropping us a line at dataprotection@e-modusvivendi.com or at Customer Care


SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

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WE CARE ABOUT YOUR PRIVACY!

Your privacy is important to us which is why we want to inform you on our updated Privacy Notice. To give you a more transparent and clear information on how we process your personal data, we have divided the Privacy Notice into different chapters.In each chapter, we describe in more detail what personal data we have about you and how we use it. We have also increased the information on your rights, for example how to get access to your data and how you can request to terminate the usage of your data.

You can find our PRIVACY NOTICE here
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