Shipping & Delivery

Do you ship internationally?

Yes, MODUS VIVENDI is proud to offer shipping to almost every country around the world.

How soon will my order be shipped?

After your order is placed, we generally require 1 to 3 business days for processing and shipping. Occasionally, a delay may be caused by the production process. We do not ship or deliver packages on Saturday or Sunday. Weekend orders (including Friday evening) will be processed on Monday.

Do you deliver to PO BOX addresses?

We can deliver to PO BOX addresses only via Registered Post Office, since carriers are not able to deliver packages to PO BOX. We can, also, deliver to your residential address or at your work place. If you choose to have your package delivered at work, please make sure that someone will be available to take receipt of the goods. Also, it’s always a good idea to add your company name to the shipping address in order to help the driver find you easily.

What are the charges for shipping?

Delivery charges are calculated on a per-product basis and the delivery destination. Shipping cost will be shown at the checkout page after both the delivery destination and service option have been selected. We offer Free Shipping on all orders over 120€. Free shipping is provided only via Post Office. A guide to shipping cost by destination country can be found in this table.

What shipping methods do you offer?

Orders are being shipped according to the destination country of the order; however, there are several shipping methods from which you can choose. You can opt for delivery via the Post Office (if available), Standard Courier Service (if available), or Express Courier Service, with an additional cost applied. The cost will be calculated automatically at the checkout page on a per-product basis, after both the delivery destination and service option have been selected.

Are there any additional customs duties or taxes chargeable on my order?

Some orders delivered outside the European Union may be subject to customs duties or other taxes. These are charged by your national customs authorities when your order arrives in your country and they vary from country to country. Orders delivered within the European Union are free of duty and taxes. If the order be dispatched and customs fees and duties are refused the goods will be returned back to us. We hold the right to deduct the shipping fee and return charges from the refund amount.

What's the delivery time for my order?

Delivery times may vary depending on your national postal service, courier service selection upon checkout process and the destination country. A guide to shipping times by destination can be found in this table.

Can my parcel be redirected to a different address?

For your security, we aren't able to change the shipping address your package is being shipped to. If you're not available when the driver attempts to deliver the package, our carrier will either leave a note advising how to arrange a redelivery if signature is required to receive the package or it will leave the package at the front door if signature is not required for the delivery.

I am not available when my order arrives. What happens?

If no one is available when your order arrives to your place and adult signature is required for package delivery, the carrier agent or the postman will try to deliver the package the next day, or they'll leave a note on how you can collect the package. If signature is not required, then the courier will leave the package at the front door. Signature service is not available in all countries and is not used in every shipment. It can be added as a service upon request.

If you know that nobody will be present at home, it is necessary to make alternate plans. For instance, you could designate a secure location where the items can be left or arrange for a neighbor to accept the delivery. In such a scenario, when our courier delivers the items to the designated safe place or the neighbor's address, it fulfills our delivery responsibilities.

Notice that, our courier may leave the item with anybody at the address you have given us for delivery, provided that they are or appear to be at least 18 years of age.

I still haven't received my package. Why?

Due to current situation, sometimes there are small delays in delivery times and dates and we kindly ask you to be patient since there are tremendous amount of parcels that are in need to be managed daily. Therefore, delays may occur. Contact with your Local Carrier so they will be able to provided you with further information about the status of the shipment. You can, also, check your mailbox for the confirmation mail that we sent you with the tracking ID of the parcel or just login to your account and click “My Orders”.

Tracking ID seems to get stuck. Why?

Due to current situation worldwide, sometimes Post Services do not provide any information or scans of the package, so that is the reason that the tracking ID status is not being updated. Also, notice that since pandemic has started, Postal services don’t update the system unless the parcel reach the Local Post Office of the final destination. You can, also, contact with your Local Carrier to provide to you faster and more accurate information than the tracking number shows for your better update.

Orders & Payment

How can I place an order?

1. Click on the user icon at the right top corner and make a new account by selecting “Register”. If you already have one, click on “Sing in”.
2. Enter your e-mail and the password you wish to have in our e-store. Tick the box “I agree to have my personal data processed as follows. For more information - Visit our Privacy & Security section” & also tick the Anti-bot validation.
3. You have now successfully created your account in Modus Vivendi.
4. Then choose the product you wish to buy, select the size and click “Add to Shopping Bag”.
5. If you want to purchase more products, select “Continue Shopping”. Otherwise select “View Bag”.
6. If you have a coupon code, enter it in the section “Coupon code”. If not, select “Proceed to Checkout”.
7. Enter your billing address and tick the box “I agree to have my personal data processed as follows. For more information - Visit our Privacy & Security section”.
8. If your billing and shipping addresses are the same then select yes. If not, enter your shipping address
9. Select the shipping method you want.
10. Select the payment method. You can also leave a comment if you want to, in the “You can leave us a comment here” space.
11. Select “Submit my Order”.
12. You will then be redirected to either PayPal (if you chose PayPal as payment method), or to the bank (if you chose Credit Card as payment method).
13. Proceed with the payment.
14. You will then receive an e-mail that will notify you if your payment is successfully completed.

I'm having difficulty placing an order, can you help?

If you have any difficulty placing your order, follow the steps provided in the section “How can I place an order”. Otherwise. please contact our customer care team at customercare@e-modusvivendi.com (9:00-16:00 EEST Monday to Friday) and we will be happy to support you.

My payment was declined. What should I do?

• If your payment has been declined, please try to place your order again.
• If your payment is still being declined make sure that you follow the steps below:
  1. Check the card details that you are providing during check-out to make sure that are correct.
  2. Make sure that you entering the security code correctly. (The three-digit number on the back of your Credit Card.)
  3. Make sure that you are using a card that is valid and not expired.
  4. Make sure that the card has the sufficient amount needed in order to complete the payment.
  5. Also, reassure that you are entering the correct one-time password (3D Secure) provided from your bank during the check-out process for your security. Keep in mind that in every try you will get a different password.
• Your Card Issuer may have declined the payment. Therefore, since we can’t know the reason of this happening, the best way is to contact them or your bank.
• If none of the above is the reason, try paying with a different card or via PayPal.

Can I change my order once placed?

Orders are processed for collection and shipment between 9:00-12:00 EEST. Once your order is confirmed, we cannot proceed to any changes. If you still wish to make a change, contact us at customercare@e-modusvivendi.com, we will cancel the order and you can place a new one at www.e-modusvivendi.com.

Can I place my order over the phone?

Unfortunately, we do not accept phone orders. We only accept orders from our website www.e-modusvivendi.com.

Which are the payment options?

MODUS VIVENDI accepts the following types of payment. These are:

1. Credit Cards
2. Debit Cards
3. Apple Pay
4. Google Pay
5. PayPal
6. Bank Transfer (Available only in Greece)

However, we don't accept:

1. Cash On Delivery
2. Offline Bank Transfer
3. ELV (Elektronisches Lastschriftverfahren)

Which Credit/Debit Cards do you accept?

We accept the following cards:

1. Visa
2. Visa Electron
3. MasterCard
4. Maestro
5. American Express
6. Union Pay
7. Diners
8. Discover

Ordering online with us is safe and secure! We provide a method of interaction with our customers that is 100% secure and does not compromise your bank card information. You can feel confident using your credit card to purchase from our website.

Are there any Credit/Debit Cards that you don't accept?

Yes. We don't accept the following cards:

1. ELV (Germany)
2. Dankort (Denmark)
3. Laser card (Ireland)

Is my payment secure?

All payments made using a credit card are processed through the electronic payment platform "Alpha Bank - Nexi" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. All the transactions made on the MODUS VIVENDI website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure environment. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.

Do you accept cash-on-delivery orders?

Unfortunately, we do not accept cash-on-delivery as a payment method. All orders must be paid in full before shipment.

What currencies can I use for payment?

We only accept payment in euros (€). However, upon selection of the preferred currency we provide you with an approximate conversion. Please note that your transaction will be subject to the Current Currency Conversion, which fluctuates daily, and your bank may charge you an International Transaction Fee.

How can I check the status of my order?

Once your order is placed successfully you will receive a confirmation e-mail with all orders’ details. You can also check the status just by logging in to your account, click on “My Orders” and check your latest order.

Can I track my order?

Once your order is shipped successfully, you will receive a confirmation email with all shipments’ details. To track your order, simply click on the link provided on this e-mail to view the up to date tracking. You can also have access from your account, just by clicking “My Orders”.

A product was missing from my order, what should I do?

We recommend you that you don’t receive packages when they are slightly damaged. We have no responsibility for the damage caused. However, if an item is missing from the order, please contact us at customercare@e-modusvivendi.com providing the order number, your name and also the code of the missing product. We'll get back to you the soonest possible in order to resolve the issue.

Does my order include VAT?

Goods are charged at the price shown on the product page on the date the order is placed, and the VAT is included. All prices are correct at the time of publication. Please, notice that for EU countries, VAT is indicating with the VAT of your country. For NON-EU countries, Greek VAT is included.

What’s my size?

Please visit the 'Size Guide' section below the description of every product. A guide can be found in this table. Also, besides that. you can find a quiz in every signle product page below the available sizes. Follow the steps, answer the questions and at the end of the quiz, we will recommend you the perfect size for you according to the answers provided. From now on, we will always recommend you the correct size for every product. If you have a more specific question, or you are still concerned about which size is best for you, please feel free to email us at customercare@e-modusvivendi.com.

Colors do not look the same as in the images on your site. Can you help?

We are always trying to offer the best display quality we can. Images on our website have the best resolution and are totally matched with the original color of any product. We are not responsible for any differences due to the display device (pc, laptop, cell phone, etc.)

The item I want is out of stock. When will you get more in?

Certain items may temporarily be out of stock and we are working hard on it to make it available again. However, sometimes, certain items may be permanently canceled from our production. If you have a question on a particular style, please email us at customercare@e-modusvivendi.com.

Can I save items in my shopping bag and buy them later?

All items are sold on a first-come, first-served basis. This means items you have in your shopping bag may not be available later. The only way to reserve those items is to complete your order. Although you can always add and save items to your wish list and buy them later!

Can I use more than one Promo Code on the same order?

You are able to use only one Promo Code per order. Two codes on the same order are not applicable.

How can I purchase a gift card? How does it work?

Currently, Gift Cards are not available. They will be available again very soon! So stay tuned!

Returns & Refund

Can I return a product if I change my mind?

If you are not satisfied with the goods delivered, or you changed your mind, you have to decide within ten days of receipt of the goods if you want to return the item(s). Please, notice that, as an exception, "Pleasure Thongs" cannot be returned for hygiene reasons.

Can I replace an item that I received?

Unfortunately, no replacements are being made. You can return it back and as soon as we receive the item(s), we proceed with the refund.

How can I return an item(s)?

In order to return your goods, you have to follow the steps below;

• Login in to your account at the top right corner.
• Click to “My Orders”.
• Click on Orders’ Number (which include the item(s) that you want to return).
• Then, click on “Request a Refund”.
• Select the item(s) that you wish to return, choose the reason that you need to make the return and click “Return” button.
• Once you have complete the steps, you will receive an e-mail with the return details and the documents that are required in order to return the items.

Is the return free of charge?

The return package is at your own cost and no Return Label is provided.

Where should I ship my return?

The shipping address that you have to ship the returned package depends on where you are located. In order to request a return, please login to your account, click on the order’s number where the item is that you want to return and click on “Request a Refund”.

Once you receive my return how will I been informed?

As soon as we receive your parcel we will first inspect the item(s) that you have returned and then you will receive an e-mail with the approval and the refund of the purchased item(s). Notice, that postal costs will be refunded only in case of faulty items. You can, also, login to your account here, click on “My Orders” and check for further information.

Can I return an item for an exchange?

Unfortunately, we are not able to offer exchanges to returned items. All the items that return back, they will be refunded once they arrived and inspected from our warehouse. If you still want a different size or color, you can always proceed and place a new order. For more information, you can visit our return policy here.

I got a refund after my order is placed. Why?

If you have received a refund after the order has been placed successfully, that means an item was out of stock and the amount of this item has been refunded. In order to check which item was out of stock you can check your mailbox or you can just login in to your account, click on “My Orders” and then click on your order’s number.

I got an e-mail that my order has been refunded but I haven’t got my money yet. What should I do?

Since your order has been partially or fully refunded, it takes up to 2-3 business days for the amount to appear in your bank account. It depends on your Card Issuer and your bank’s procedures.