Returns & Refunds
Every item we sell is carefully inspected before it is shipped.
- If you are not satisfied though with the goods delivered or you just changed your mind and inform us within ten days of your receipt of the goods , you can return them back
- Our postal address for returns is : Modus Vivendi - Bibitsos Christos / P.O. Box 17077 / 54210 Thessaloniki / GREECE
- We would recommend shipping the parcel via Registered Posts and then drop us a contact message as soon as you send your return back, informing us about the parcel's tracking id number. In case that you want to use a Courier Service (or Royal Mail / UK), please contact us by e-mail before you send it, in order to provide the correct delivery address.
- The goods are your responsibility until they reach our warehouse, so make sure it is packed up properly and cannot get damaged on the way!
- Make sure too that you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
- As soon as we receive your return back, all goods will be inspected well.
- We will then refund the price you purchased your item at. This includes only the sale price of each item.
- In case of a faulty item on delivery, we will refund the price you purchased your item at, plus the money spent for the transportation cost.
- If you want to exchange items or if you want something to be replaced for a different size or colour, just include a note with the details of your replacement, when you return it back. As soon as we receive your return we will directly send you the replacement and in this case you will be charged only for the transportation cost of the delivery.
All our staff from customer care service will always be at your disposal for any further help or information.