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Returns & Refunds

Every item we sell is carefully inspected before it is shipped.

  • If you are not satisfied though with the goods delivered, or you just changed your mind, then inform us within ten days of your receipt of the goods and you can return them back.
  • In order to return your goods, please contact us, so we can provide further instructions.
  • The goods are your responsibility until they reach our warehouse, so make sure it is packed up properly and cannot get damaged on the way!
  • As soon as we receive your return back, all goods will be inspected well.
  • We will then refund the price you purchased your item at. This includes only the sale price of each item.
  • In case of a faulty item on delivery, we will refund the price you purchased your item at, plus the money spent for the transportation cost.
  • If you want to exchange items or if you want something to be replaced for a different size or colour, just include a note with the details of your replacement, when you return it back. As soon as we receive your return we will directly send you the replacement and in this case you will be charged only for the transportation cost of the delivery.

All our staff from customer care service will always be at your disposal at customercare@e-modusvivendi.com for any further help or information.

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