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Returns & Refunds

Every item we sell is carefully inspected before it is shipped.

  • If you are not satisfied though with the goods delivered, or you just changed your mind, then inform us within ten days of your receipt of the goods and you can return them back.
  • In order to return your goods, please contact us, so we can provide further instructions.
  • The goods are your responsibility until they reach our warehouse, so make sure it is packed up properly and cannot get damaged on the way!
  • As soon as we receive your return back, all goods will be inspected well.
  • We will then refund the price you purchased your item at. This includes only the sale price of each item.
  • In case of a faulty item on delivery, we will refund the price you purchased your item at, plus the money spent for the transportation cost.
  • If you want to exchange items or if you want something to be replaced for a different size or colour, just include a note with the details of your replacement, when you return it back. As soon as we receive your return we will directly send you the replacement and in this case you will be charged only for the transportation cost of the delivery.

All our staff from customer care service will always be at your disposal at customercare@e-modusvivendi.com for any further help or information.

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WE CARE ABOUT YOUR PRIVACY!

Your privacy is important to us which is why we want to inform you on our updated Privacy Notice. To give you a more transparent and clear information on how we process your personal data, we have divided the Privacy Notice into different chapters.In each chapter, we describe in more detail what personal data we have about you and how we use it. We have also increased the information on your rights, for example how to get access to your data and how you can request to terminate the usage of your data.

You can find our PRIVACY NOTICE here
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